Refund Policy

Last updated 17 September 2026

The short version: all sales are final. The one exception is us failing to deliver — if your moment does not air, you get every cent back, without having to ask and in most cases automatically.

Why purchases are final

What you buy here is a specific moment in time, sold once. The instant you buy 3:47:12 on a given day, that moment is taken off the market for everyone else, and it cannot be put back once it has passed. That is what makes it worth buying, and it is why we cannot treat it like a returnable item.

So: we do not give refunds for a change of mind, for a typo, for buying the wrong moment, or for buying a longer block than you meant to. Please check your message and your chosen time on the confirmation screen before you pay.

When you are refunded in full

In every case below you get a full refund and never need to chase us for it. Most of these are issued automatically, the moment the system detects them; the one exception is called out below.

• The automatic check rejects your message or image. It does not air, and the system refunds you right away without you asking.
• We pull your message before it airs. Rare, and refunded in full once we have done it.
• Your message fails to air because of a fault on our side. An outage, a bug, a scheduling failure — if the moment passes without your message being shown, you are refunded.
• You were charged twice for the same block.
• The block was never actually reserved for you, for example if payment confirmation arrived after the moment had already passed.

What is not refundable

Everything that is not a failure to deliver. In particular:

• Change of mind, before or after airing.
• Mistakes in the message you wrote, or a moment you chose by accident.
• Nobody happening to be watching at the moment your message aired. We sell the display, not an audience.
• Removal after airing because the message broke the Terms of Service. The display you paid for already happened.
• A fault on your side of the connection, such as your own device or network.

How refunds reach you

Refunds go back to the original payment method through Dodo Payments, which is the merchant of record for this site. They normally appear within five to ten business days, depending on your bank. We refund the full amount you were charged, including tax.

Because Dodo Payments is the merchant of record, they may also issue a refund at their own discretion under their own policies, independently of this page.

If something went wrong

If you believe you are owed a refund and it has not arrived, write to hello@youcanbuytime.online from the email address used for the purchase, and include the permanent link to your moment or your Dodo receipt. We reply to every message, and we aim to do so within two business days.